Customer Service

Contact Us

Click here to get answers to frequently asked questions about your order, shipping, your online account and more!

Click here here to get answers to frequently asked questions about Mattel products and brands, including product registration, technical support, instruction sheets, parts replacement, safety notifications and much more!

Account or Order Inquiries
Call Us

Calls and emails may be handled outside your country of residence. Your call will be recorded for quality control, training, legal, and other business purposes. 

U.S. & Canada: 1-800-858-0102 

International: 201-443-1091 

Monday through Friday from 9 a.m. – 6 p.m. Eastern Time. Holiday hours may vary   

Email Us

Sending multiple emails will result in longer response times

Please complete all fields below.

Do you have a question? A suggestion? Feel free to contact us and we will be happy to help you!

Select a Topic
Comments

Inquiries may be handled outside your country of residence. Inquiries regarding products manufactured by our licensees may be shared with the licensees. We may send you a quality-of-service survey via email. Please state "opt out of survey" in your inquiry if you do not wish to participate. We do not use the contact information on this form to send you marketing messages, but you can sign up, update your preferences, or opt out online or by contacting a Customer Service agent.

We care about your privacy and want you to be informed about our practices. Please visit our Privacy Statement for additional information regarding our privacy practices.

Mattel Creations:
636 Girard Ave
East Aurora, NY 14052