Click here to get answers to frequently asked questions about your order, shipping, your online account and more!
Click here here to get answers to frequently asked questions about Mattel products and brands, including product registration, technical support, instruction sheets, parts replacement, safety notifications and much more!
Account or Order Inquiries
Calls and emails may be handled outside your country of residence. Your call will be recorded for quality control, training, legal, and other business purposes.
U.S. & Canada: 1-800-858-0102
Monday through Friday from 9 a.m. – 6 p.m. Eastern Time. Holiday hours may vary
Sending multiple emails will result in longer response times